Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
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Needing to disagree can be so difficult that people choose silence instead of speaking out. Learning how to successfully engage people and bring out points of agreement and disagreement is easy with Fluency Speak.
Celeste Headlee offers 10 ways to have a better conversation.
What is the cost of turning nearly all our face-to-face meetings into emails?
