“That meeting could’ve easily been an email.” You’ve probably heard this comment before, and you may have said it yourself a time or two. We live in a time when technology provides us with alternative ways of communicating, so anything that seems unnecessarily time consuming has us rolling our eyes. When we have options such…
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Do you wake up in the morning and think about what actions you need to take for yourself and the people in your life? Chances are, yes. And this is most of us. We think, what do I need to do today? We get dressed, we go to work, and we do all the things…
You may have seen some of the video conference bloopers floating around the internet—a lawyer who was unable to turn off his “cat” setting, a woman who used the restroom not realizing she was still on video, and too many videos to count of kids hilariously sabotaging their parents’ meetings. All are perfect examples of…
Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
Uri Hasson — This Is Your Brain on Communication In this TED talk, Uri Hasson (Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain during storytelling. He and his team used fMRI to measure neural activity in the brain of the storyteller and in the brain of the listener. So what…
What it is , What It Costs, And How to Prevent It Mistreatment can be as overt as an assault, or as subtle as an act of incivility, such as an intimidating glare from a coworker. Any form of discrimination or cruel behavior that infringes upon the well-being of one or more individuals within an…
Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
Confidence isn’t something you either have or you don’t — it comes from gaining knowledge through ongoing practice. Equip your sales teams with the confidence and communication skills to land the deal.
Effective harassment training is ongoing, not one-and-done. It’s essential for companies to go beyond basic policy review and create lasting behavioral change by introducing the right conversations.
Imagine answering this question on any given issue. This is where positive change and engagement begins. Whenever disagreement arises, perhaps in a meeting or coffee-room discussion, many are inclined to head for the exit. When someone disagrees with us, it can be hard to stay open to what they are saying. People often feel…
When it comes to retention, first impressions count. After the initial onboarding experience, your new employees will need ongoing opportunities to decrease skill gaps between new and seasoned employees. With Fluency Speak you can supply learning opportunities quickly and easily, and the learning will stick!
